Return & Refund Policy

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Alvezaa’s Hassle-Free Return & Refund Policy: Your Satisfaction, Guaranteed! 🍕

At Alvezaa, we’re passionate about bringing the joy of authentic outdoor pizza cooking to your backyard. We understand that sometimes things don’t go exactly as planned, and that’s okay! We want you to feel completely confident when ordering your Alvezaa pizza oven. That’s why we’ve created a simple, customer-friendly return and refund policy to ensure you’re absolutely delighted with your purchase. Enjoy 30-day hassle-free returns and FREE return shipping!

We’re confident you’ll love your Alvezaa oven, but if you’re not completely satisfied, we’re here to help. Think of it as our “Pizza Promise” to you.

1. Return Policy Overview: 30 Days to Decide, Worry-Free! 🗓️

You have a full 30 days from the date of delivery to decide if your Alvezaa pizza oven is the perfect fit for your outdoor cooking dreams. If, for any reason, you’re not completely happy, you can return it to us for a full refund or exchange. We want you to feel confident in your purchase, knowing you have the freedom to make the right choice. No pressure, just delicious pizza (hopefully!).

2. What Can Be Returned: Keeping it Simple

We want to make the return process as easy as possible. Here’s a quick rundown of what can be returned:

• Unused and Unassembled Ovens: The oven must be in its original packaging, unassembled, and in resalable condition.
• Original Packaging: All original packaging, manuals, and accessories must be included. Think of it as returning the pizza oven exactly how you received it.
• Proof of Purchase: We’ll need your order number or a copy of your order confirmation to process your return.

While we try to be accommodating, we do have a few restrictions:

• Used or Damaged Ovens: We cannot accept returns on ovens that have been used, assembled, or damaged due to misuse or negligence. We want to ensure that every Alvezaa oven is of the highest quality for our customers.
• Customized Ovens: Customized or personalized ovens are non-returnable.

3. Return Process: Easy as Pie! 🥧 (Well, Pizza!)

Returning your Alvezaa pizza oven is a breeze. Just follow these simple steps:

1. Contact Us: Email us at infoalvezaa@gmail.com or call us at (213) 413-4441. Our friendly customer support team is available Monday – Friday, 9 AM – 6 PM EST, to assist you. Let us know you’d like to initiate a return and tell us why (optional, but helpful!).
2. Receive Your FREE Return Label: We’ll email you a prepaid return shipping label. Yep, return shipping is on us! We believe in making returns as painless as possible.
3. Pack It Up: Carefully repack the oven in its original packaging, including all accessories and manuals. Secure the box to prevent damage during shipping.
4. Ship It Back: Affix the return label to the package and drop it off at the designated shipping carrier location (usually FedEx or UPS).
5. Relax: Once we receive your return, we’ll process your refund or exchange within 5-7 business days. You’ll receive an email notification once your refund has been issued.

4. Refund Methods and Timeframes: Getting Your Money Back Quickly

We process refunds quickly and efficiently. Here’s what you can expect:

• Refund Method: Refunds will be issued to the original payment method used for the purchase.
• Processing Time: Please allow 5-7 business days for the refund to appear in your account after we receive the returned oven. The exact timeframe may vary depending on your bank or credit card company.

5. Exchange Policy: Change Your Mind? No Problem! 🔄

Need a different size, color, or even style? We offer easy exchanges! While we primarily offer one style of oven, if accessories or future product lines have variations, this applies.

• Eligibility: Exchanges are subject to product availability.
• Process: Follow the return process outlined above. When contacting us, specify that you’d like an exchange and the details of the item you’d like to exchange for.
• Shipping: We’ll ship the replacement item to you as soon as we receive and process your return. Shipping is free on exchanges!

6. Return Shipping: FREE, FREE, FREE! 🚚💨

We’re not kidding – return shipping is always FREE! We’ll provide you with a prepaid return shipping label, so you don’t have to worry about any extra costs. Just print the label, attach it to the package, and drop it off at the designated carrier location.

7. Damaged or Defective Items: We’ll Make It Right! 💔

We take pride in the quality of our Alvezaa pizza ovens. However, if you receive a damaged or defective item, please contact us immediately at infoalvezaa@gmail.com or call us at (213) 413-4441. We’ll work with you to resolve the issue quickly and efficiently. We may request photos or videos of the damage to help us assess the situation.

We will either:

• Send you a replacement part.
• Send you a brand new oven.
• Offer a full refund.

8. Non-Returnable Items: A Few Exceptions

As mentioned earlier, the following items are non-returnable:

• Used or assembled ovens (unless defective).
• Customized or personalized ovens.

9. International Returns: Currently Unavailable

At this time, we only accept returns from within the United States.

10. Contact Information for Return Questions: We’re Here to Help! 🙋‍♀️🙋‍♂️

Have questions about our return policy or need assistance with a return? We’re here to help!

• Email: infoalvezaa@gmail.com
• Phone: (213) 413-4441
• Address: 1390 Bonnieview Ave Ohio 44107 USA
• Service Hours: 9 AM – 6 PM EST, Monday – Friday

We’re committed to providing you with an exceptional shopping experience. Thank you for choosing Alvezaa! We’re confident you’ll be making delicious pizzas in no time! 🔥🍕

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